Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
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In the same condition that you received it
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Unworn or unused
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With tags
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In its original packaging
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With the receipt or proof of purchase
To start a return, contact us at 📧 machinez.pk@gmail.com.
Return Address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll provide a return shipping label and instructions on how and where to send your package. Items sent without requesting a return will not be accepted.
You can always contact us for any return question at 📧 machinez.pk@gmail.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can resolve the issue.
Exceptions / Non-returnable Items
Certain items cannot be returned:
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Perishable goods (food, flowers, plants)
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Custom products (special orders or personalized items)
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Personal care goods (beauty products)
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Hazardous materials, flammable liquids, or gases
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Sale items or gift cards
For any questions about a specific item, please get in touch.
Exchanges
To get what you want faster, return your current item. Once the return is accepted, make a separate purchase for the new item.
European Union 14-day Cooling Off Period
If shipping to the EU, you may cancel or return your order within 14 days, for any reason and without justification.
Your item must be:
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In the same condition as received
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Unworn or unused
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With tags
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In original packaging
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With receipt or proof of purchase
Refunds
We will notify you once we’ve received and inspected your return. If approved, refunds are made to your original payment method within 10 business days.
If more than 15 business days have passed since approval, contact us at 📧 machinez.pk@gmail.com.
